Elasticalls

Tag: Inbound Calls

  • Inbound vs. Outbound Calls: What’s the Difference?

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    by

    Jeniffer Ndungu
    in

    Ever wondered about the difference between inbound and outbound calls? If you’re working with a contact center or using Elasticalls, understanding these distinctions can help your team engage customers in the right way at the right time. Let’s break it down! Inbound Calls: Customers Are Calling You! Source:Vecteezy Think of inbound calls as the customer…